Shipping & Returns



Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to selected countries in the world. Note that there are restrictions on perfume shipping, and perfume cannot be shipped to some international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that if we have to charge for shipping then the rates depend on the weight of the perfume you buy.  Our courier charges by a minimum of 500g.

 

We currently ship free to the following countries:

 

Albania, Andorra, Austria, Bahrain, Belgium, Belarus, Bosnia, Bulgaria, Corsica, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sardinia, St Maarten, Serbia, Sicily, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, UAE, UK, USA, Vatican City.

 

We can also ship to these countries but please speak to us first for a shipping quote: info@lamaisonhedonique.com

 

Afghanistan, Benin, Bermuda, Brunei, Burkino Faso, Cambodia, Cameroon, Canary Isles, Cayman Islands, Cyprus, Egypt, Gabon, Ghana, Guinea (Equatorial), Hong Kong, Indonesia, Ivory Coast, Israel, Kuwait, Madagascar, Malaysia, Mali, Morocco, Nigeria, Oman, Philippines, Russian Federation, Saudi Arabia, St Maarten, Sicily, Singapore, South Korea, Thailand, Togo, Trinidad & Tobago, Turkey, Vietnam.

SHIPPING COSTS
50ML/30ML:

UK, EU, EEA, and USA - Free

Please contact us at info@lamaisonhedonique.com for quotes to ship to other territories.

DISCOVERY SET:

UK – Free

EUROPE – Free

USA - Free

Please contact us at info@lamaisonhedonique.com for quotes to ship to other territories.

 

Returns and Exchanges

We hope you are delighted with your perfume but if you are not entirely satisfied with your purchase, we will be happy to give you an exchange or a refund. Please contact us to arrange a return of your products within 7 days of delivery. Please note that if a product has been used or opened, you cannot return the product unless it is faulty. Your statutory rights are not affected.

Damaged Items

Please inspect your parcel on arrival for any damage that may have occur during shipment. It is normal for the outer, non-branded carton to show some wear, however, if damage has occured to the item(s) inside, please contact us as soon as possible at info@lamaisonhedonique.com providing your name, order number, email address and phone number. It is essential that you retain the shipping box, packing material and the damaged item(s) for inspection by the carrier company.